FAQ’s
Selling to STB
Do I have to create an account?
No, however, by creating an account you will prevent having to re-enter your information each time you want to submit products to sell. You will only have to enter a username/email address and password which makes it a much faster and easier way for you to submit products to sell. Creating an account will also allow you to see what you have sold to STB on previous orders. You also need an account to be able to access the product submittal form of this site.
What is a Guest user login?
We have made selling your surplus even easier. No time? Aren’t ready to create an account? Just sign in as a guest and submit as many offers as you like. You can submit new offers even if your other offers have not been completed. Quicker and easier than ever!
How do I sell to STB? What’s different than doing it the old-fashioned way?
Selling to STB has never been easier! We give you full control of what you want to sell your products for We don’t show list prices of what we pay since the market is constantly changing.
Please fill out the request form to submit the products you want to sell. Make sure you check and fill in all the boxes you can to help speed up the process so we can get expedite your money quickly. The more detailed information the better! By answering and checking off on all the areas will help speed up the process and eliminate a lot of back and forth emails. Simply state your Asking Price for the products you want to sell and hit the Submit This Form button.
Once we receive the request an STB representative will get back to you either agreeing to the price you requested or will suggest a different price based on market demands and actual current surplus buy-back pricing. You can agree to the price or send back a counteroffer until you are comfortable with the amount. The transaction is done when you click Accept Offer!
*We also have a file upload feature at the bottom of the page on the form which allows you to upload any type of inventory list in any format if you don’t want to waste the time entering each item on the request form.
How long does it take to get an accepted offer?
We will respond to your submissions and counteroffers within the same day (during office hours 8:00 AM to 4:30 PM PST) If we mutually agree on the offer amount you will receive an acceptance email immediately.
What payment options do you offer?
Surplus Toner Buyer offers 5 options to get your payment out quickly!
Company Check
Paypal
Zelle (Please let us know in the comments if you receive Zelle payments via email or phone number. This information and a verified Zelle account are required for this payment method. We are not able to pay via QR code.)
Wire Transfer (for amounts of $1000 or more)
Donate all or a partial amount to your favorite non-profit or charity
NO ADDITIONAL FEES unless it is a wire transfer or overnight check.
When will I receive my payment?
We offer same-day payment via PayPal, upon request, and if the items are all A/B grade in current style boxes. Prepaid items must be shipped the same day as the accepted offer. Otherwise, payments are made within one to two business days of when the shipment is received and processed.
Payments made via Wire Transfer and Zelle are paid once per week on Fridays.
Offers and Coupon codes:
We often offer bonuses for submissions and referrals. Generally, there will be an offer code and expiration date. In order to receive your bonus, the offer code must be mentioned in the comments area of the submission form before the completion of the offer.
Shipping to STB
*WE PAY FOR SHIPPING ON ALL SURPLUS CARTRIDGES AND IMAGING SUPPLIES WE PURCHASE FROM YOU!*
All supplies must be packed into a shipping box and or on a pallet, no other way is acceptable. We need to receive these units in good condition, so over-boxing and packaging these units well is very important.
Please make sure you do not remove any labels/stickers that might be on the exterior of the packaging. By removing any labels may cause damage and decrease the value of the units.
We have to remove all shipping or other labels other than the factory labels upon receiving the units. We prefer to do this at Surplus Toner Buyer, LLC. ourselves as we are able to do this without damaging the exterior.
General
Should I sign up for TEXT/SMS alerts?
YES! We have special discounts and offers that come up and we want you to be able to take advantage of them right away. It is much faster than email. Don’t miss out!
Contact us
How do I contact a buying specialist?
Click the Live Chat Owl in the lower right corner of the site. Chat with us!
Call us at 855-418-6637 ext.25 or ext. 31 for extra speedy service
Email us at info@surplustonerbuyer.com
Office hours are 8:00 AM- 4:30 PM PST