Privacy Policy

Last updated: August 01, 2024

1. ABOUT THIS PRIVACY AND COOKIES NOTICE:
   1. The website www.surplustonerbuyer.com (the Site) is operated by Surplus Toner Buyer LLC. (“we”, “us”, “our”), a company incorporated Rancho Cordova, California. Our office is located at 2583 Mercantile Drive, Rancho Cordova, 95742.
   2. We are committed to protecting your privacy and complying with our data protection obligations accordance with Data Protection Law.
   3. When you interact with us or use the Site, we act as the data controller of your personal data. This means that we are responsible for processing your personal data and deciding how to use it. This privacy and cookies notice explains the types of personal data we may collect about you when you interact with us, why we collect it, what we use it for and what rights you have over that data. Personal data is any information about an identifiable person. Processing is anything we do with your personal data, including using, storing, sharing and deleting it.
   4. This notice was last updated on the date shown at the top. We may change this notice at any time by posting an updated version on the Site and will make reasonable efforts to bring any material changes to your attention. You may wish to check it before using the Site as any changes will be effective from the date that they are made.
2. CONTACT INFORMATION:
   1. If you have any concerns or would like further information about our use of data or this notice in general, you can contact Surplus Toner Buyer LLC. at 2583 Mercantile Drive, Rancho Cordova, 95742 or call our toll free phone number at 855-418-6637.
3. WHAT INFORMATION DO WE COLLECT?
   1. We collect, store and use the types of personal data set out in the table at the end of this notice.
4. HOW WILL WE USE YOUR PERSONAL DATA?
   1. We will use your personal data for the purposes set out in the table at the end of this notice.
5. HOW DO WE SHARE YOUR PERSONAL DATA?
   1. When we share personal data, we do so in accordance with Data Protection law. We may share certain personal data:
      1. With employees, contractors, consultants or advisers, to look up user account information. For testing quality issues in the website if needed. To send e-mails to customers and for marketing purposes;
      2. With parties who provide products or services to us, such as software development, user analytics, email services, payment processing, advertising, user notification and feedback functionality, marketing companies who help us manage our communications with you etc.;
      3. If the Company or part of the business is sold, transferred or integrated with another business, with our advisers, a prospective purchaser, a prospective purchaser’s advisers or the new owner of the company; and
   2. We may also provide third parties with aggregated but anonymized information and analytics about our customers. Before we do so we will make sure that it does not identify you.
6. USE OF COOKIES AND SIMILAR TECHNOLOGIES:
   1. We and our third-party service providers use cookies and similar technologies to collect information about, and relevant to, your usage of the Site. Cookies are small text files that are stored on your computer when you visit the Site. It is standard practice to use cookies to make your experience better when using a website.
   2. We use the following categories of cookies and similar technologies on this Site:
      1. Strictly necessary cookies: These cookies are essential to enable you to move around the Site and use its features. Without these cookies, services you have asked for (such as remembering your login details or the items you placed in your account) cannot be provided.
      2. Analytics cookies: These cookies collect information about how you use the Site, for instance which pages you go to most often, what searches you perform and if you get error messages from web pages. Information these cookies collect can be used to improve how the Site works.
      3. Social media cookies: These cookies allow you to share your activity on the Site on social media such as Facebook and Twitter. These cookies are not within our control. Please refer to the privacy policies of the social networks in question for information regarding how their cookies work.
      4. Targeting or advertising cookies: These cookies record your visit to the Site, the pages you have visited and the links you have followed. We use this information to make our Site. We may also share this information with third parties for this purpose.
   3. When you visit the Site for the first time (and periodically after that), we will request your consent to the setting of all cookies other than strictly necessary cookies.
   4. You can delete existing cookies and disable some or all types of cookies in future if you wish. To disable some or all types of cookies, you will have to change the settings on your browser. If you change your mind, you can enable cookies again at any time. Disabling cookies on your browser may stop the Site from working properly.
   5. To find out more about cookies please visit www.allaboutcookies.org.
7. THIRD PARTY LINKS:
   1. This Site contains links to other websites over which we have no control. We are not responsible for and do not review or endorse the privacy policies or practices of other Sites which you choose to access from this Site. We encourage you to review the privacy policies of those other Sites, so you can understand how they collect, use and share your personal information.
8. YOUR RIGHTS:
   1. We respect your rights to privacy and will respond to requests for access or control over information about you in accordance with Data Protection Law. We may require you to verify your identity before we take any action.
   2. Depending on the reason we have your personal data, you have a right to:
      1. access the personal information we hold about you (commonly known as subject access);
      2. request that we correct or complete personal information we hold about you that is inaccurate or incomplete;
      3. request that we erase your personal information in some circumstances, or object to our processing it as detailed at paragraph 8.5;
      4. restrict how we use your personal information, in certain circumstances;
      5. request that we provide you with copies of your personal information in a machine-readable format or transfer it across different services; and
      6. where we have asked for your consent to process your data, to withdraw this consent.
   3. These rights are limited in some situations under Data Protection Law – for example, where we can demonstrate that we are under a legal obligation to process your data.
   4. If you wish to exercise any of these rights, please contact us using the details in paragraph 2 above.
   5. Your right to object:
      You have a right to object to our processing of your personal data and ask us to stop doing so. If we are processing your personal data or direct marketing purposes (which includes profiling to the extent that it is related to such direct marketing) and you object to this, we will stop processing your personal data immediately.
      If our processing of your personal data is in the public interest or pursuant to our legitimate interests and you object to this, we will stop processing your personal data unless we have compelling reasons which override your interests, or our use of your personal data is for the establishment, exercise or defense of legal claims.
   6. We hope that we can satisfy any queries you may have about the way we process your data. However, if you have unresolved concerns you also have the right to complain to data protection authorities.
9. DATA RETENTION:
   1. Your personal data will only be kept for as long as necessary for our purposes. Specific periods are set out in the table at the end of this notice.
10. DATA PROTECTION PRINCIPLES:
    1. We process your personal data in accordance with the following principles:
       1. we process your personal data lawfully, fairly and in a transparent way;
       2. we collect your personal data for specified, explicit and legitimate purposes; any further processing we do is compatible with the original purposes for which for which we collected it;
       3. we only process personal data which is adequate, relevant and limited to what is necessary to achieve the purpose for which it is processed;
       4. we take reasonable steps to ensure that all personal data is accurate and kept up to date where necessary;
       5. we do not store personal data in a form which identifies you for any longer than is necessary for the purposes of processing; and
       6. we process personal data securely and in a way that protects against unauthorized or unlawful processing, accidental loss, destruction or damage.
    2. When we ask for your personal data we will tell you whether you are required by law or contract to provide it, and what will happen if you do not provide the data.
    3. Any request for consent to the processing of your personal data will be made directly to you and will include information about why we require the personal data and what will be done with it.
11. WHAT IS OUR LAWFUL BASIS FOR PROCESSING?
    1. We will only process personal data when we have a lawful basis for doing that processing. The table at the end of this notice sets out the lawful basis we rely on for each type of data we process.
    2. We will choose one of the lawful bases in the GDPR to justify how we use your personal data. These are:
       1. Consent: You have given consent to the processing of your personal data for one or more specific purposes.
       2. Contract: The processing is necessary for the performance of a contract with you or in order to take steps at your request before entering into a contract.
       3. Legal obligation: We need to process your personal data to comply with a legal obligation.
       4. Vital interests: The processing is necessary to protect the vital interests of you or another person.
       5. Public interest: Processing is necessary for the performance of a task carried out in the public interest or in the exercise of some official authority.
       6. Legitimate interests: Processing is necessary for the purposes of legitimate interests pursued by us or someone else, except where such interests are overridden by your interests or fundamental rights and freedoms requiring the protection of your personal data.
12. SMS/TEXT OPT-IN SERVICE:
    1. At Surplus Toner Buyer, we value your privacy and make every effort to keep your personal information private!  We've established the following policy to address how we handle data collected through our website, landing pages and SMS/text opt-in service. Please read through it to understand how we collect, use, and manage your phone numbers.
13. COLLECTION OF PHONE NUMBERS:
    1. We collect your phone numbers in two ways:
       1. CREATING AN ACCOUNT WITH SURPLUS TONER BUYER LLC.: When you initially sign-up to use our service and create a user account you can voluntarily choose to include your phone number.
       2. OPTING IN TO SMS SERVICE: When you initially sign-up to use our service and create a user account you can opt-in to receive notices via SMS/text messages.
14. HOW SMS SERVICE WORKS:
    1. If you choose to opt-in to use our SMS/text messaging service you can receive updates on the status of any Surplus Toner Buyer offer for selling product that you have submitted through our website.  Users have the option to opt-in for this service when creating a user account by selecting the checkbox to be included in our SMS/text service. This service is designed as a more convenient option for receiving status updates and notices than traditional e-mail.
15. USE OF PHONE NUMBERS FOR SMS:
    1. We use phone numbers collected primarily to facilitate more rapid communication between Surplus Toner Buyer LLC. and our customers during our offer's process.  An offer is a communication initiated by the customer alerting us of products they wish to sell to Surplus Toner Buyer LLC.
16. USE OF TEXT MESSAGING:
    1. Text messages sent through our system are for the specific purpose of facilitating communication between Surplus Toner Buyer LLC. and our customers to negotiate and agree on a purchase amount for products sold to us.  It may also facilitate communications regarding any questions or information to help facilitate the sale/offer.
    2. We may also occasionally provide special discounts or offers through SMS messages to our customers who have opted to use our SMS/text messaging service. There may be SMS messaging fees applied by your cell phone carrier. We will only share your phone number with our SMS provider, subject to their privacy policy.  We use Twilio to send all SMS communications to users who have opted in. Please view Twilio's privacy policy here https://www.twilio.com/en-us/legal/privacy for more information on how they use user information.
17. OPTING OUT OF MARKETING MESSAGES: If at any time you wish to stop receiving marketing SMS/text meesages from us, you can opt-out by doing the following:
    1. Texting STOP to opt-out
    2. Texting UNSUBSCRIBE to opt-out
    3. Texting CANCEL to opt-out
    4. Texting QUIT to opt-out
       Please note: The opt-out process may take up to 10 business days to complete. During this period, you may still receive some messages from us.
18. PRIVACY OF PHONE NUMBERS:
    1. Once you have opted out, we will not send you any more SMS messages, nor will we sell or transfer your phone number to another party.
19. ACCESS TO PROMOTIONS AND DISCOUNTS:
    1. You do not need to opt-in to our SMS/text service to receive information about our promotions.  Any user who has created an account on our website will have access to any sales and/or promotions we may offer.  Promo codes and promotions are usually available for a limited time and may be changed or removed at any time.

We may periodically make updates to this policy. We will notify you about significant changes in the way we treat your information by placing a prominent notice on our site, or by sending you an e-mail.